Privacy Policy

AI Squad ("we", "us", "our") provides AI voice agents and automation services for businesses in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit aisquad.com.au or interact with our chatbot, voice agent demo, forms, or booking tools.

By using our website or engaging with any of our AI-powered tools, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our website or submit personal information to us.

We may collect information you provide directly, such as your name, email address, phone number, and project details submitted through our contact form, chatbot, live voice demo, or appointment booking widget.

When you interact with our AI voice agent demo, we may temporarily process audio input to generate a conversational response. We may also collect technical information such as browser type, device information, IP address, and usage data through standard web analytics, which helps us understand how visitors use our site and where we can improve.

We use the information we collect to respond to enquiries, provide proposals and service breakdowns, schedule consultations, improve our website and services, and communicate with you about AI Squad offers relevant to your enquiry.

We do not sell your personal information to third parties. Information is only shared with the trusted service providers described below, and only to the extent necessary to deliver the service you requested.

Our website uses trusted third-party services to operate core features, including Google Gemini for our AI chatbot and voice agent demo, n8n for processing form and chatbot submissions, and Cal.com for appointment scheduling.

These providers process data on our behalf under their own privacy and security practices. We select providers that maintain industry-standard security controls, and we limit the data shared with each provider to what is strictly necessary for the feature it supports.

We may use cookies and similar technologies to understand how visitors use our website, remember your preferences, and improve overall user experience. This may include standard analytics cookies that track page views and session duration in aggregate.

You can control or disable cookies through your browser settings at any time. Disabling cookies may affect the functionality of certain interactive features on our site, such as the chatbot or booking widget.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, respond to your enquiry, or as required by applicable law.

Chat transcripts and call recordings from our voice agent demo are retained only long enough to improve service quality and are not used for any purpose beyond delivering and refining our own services.

Some of the third-party services we use, including Google Gemini, may process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to receive a comparable standard of protection.

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond to reasonable requests in accordance with the Australian Privacy Principles.

If you no longer wish to receive marketing communications from us, you can opt out at any time by replying to any email we send you or by contacting us directly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page indicates when the policy was most recently revised.

If you have questions about this Privacy Policy or how your information is handled, contact us at info@aisquad.com.au or +61 468 000 240. We aim to respond to all privacy-related enquiries within a reasonable timeframe.